Importance of Effective Communication

Lesson 1 of 10 Lesson 1 of 10

Last activity on January 19, 2026

Listen without advice, judgement, opinion or agenda
Ask Questions to help clients think of their own solutions
Feedback key points and observations
Provide a Summary leaving time for response
Building rapport is the key that opens the door to effective communication across all stop smoking sessions.
Using the skills of reflective listening can help build rapport and support motivation.
Being non-judgemental and using techniques such as open questions to elicit the patient’s view are effective.

These communication skills are particularly useful when the patient is experiencing ambivalence about quitting.

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